Adolphus banner
Adolphus logo blue
Keys crossing Adolphus founding

Hotel General Manager

Posted January 14, 2019

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaux arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

Seeking a General Manager in Hotel Operations who will; build a best-in-class team, deliver outstanding guest experiences for every guest every day, foster a people-focused work culture that builds from a set of aligned guiding principles and expands on the diversity of the individuals involved and engage the local community to partner alongside you in this great endeavor.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.


  • Supervise and develop a high-performing team across all areas of hotel operations to ensure the highest levels of guest experience and team engagement.
  • Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum, rate and occupancy. Meet or exceed established financial expectations.
  • Enhance and protect the value of the physical asset through proactive and progressive programs in maintenance, security, housekeeping and through the capital budgeting process.
  • Forecast operating staffing and cost expenditures to corresponding forecasted sales and costs. Continually evolve action plans to maximize occupancy and rate, while maintaining expected market-leading service levels.
  • Lead the development of programs that promote a sought-after work culture for the team while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
  • Perform other tasks associated as required to achieve the financial performance and goals of the organization.
  • Confer with administrative personnel and review activity, operating, and sales reports to determine changes in programs or operations required.
  • Assign the preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
  • Be a great ambassador for the organization within the local community and the industry.
  • Promote continuous repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment.
  • Ensure adherence to policies and procedures related to guest/team safety, emergency guidelines, etc.
  • Lead the leadership team and all team members (includes, Housekeeping, Engineering, Sales, Front Office, and Human Resources, etc.). Accountable for the overall direction, coordination, development, retention, and evaluation of the hotel operations team.
  • Supervise responsibly in accordance with policies and applicable laws. To include interviewing, hiring, and training team members; planning, assigning and directing work; appraising, performance; rewarding and coaching team members; seeking and giving feedback regularly, etc.

Education and/or Experience:

  • Degree from an accredited university preferred
  • 5+ years’ experience as a General Manager within the hospitality industry - Rooms Division background preferred.
  • Luxury hotel work experience, demonstrating progressive career growth and a pattern of exceptional performance
  • Proven experience in leading hotel operations, demonstrating strong sales and marketing leadership and strong financial awareness

Please note: we reserve the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Job Type: Full-time

Required education:

  • Bachelor's

Required experience:

  • Operations: 5 years
  • Hospitality: 6 years

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.