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Retail Specialist

Part Time

Posted November 5, 2018

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaus arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

Commerce Goods + Supply is new blood born of Texas history and storied makers. The Retail Specialist strives for an exceptional level of customer satisfaction by responding to each customer’s individual needs. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

RETAIL SPECIALIST'S CORE RESPONSIBILITIES: 

  • Push for an exceptional level of customer satisfaction by responding to each customer’s
  • individual needs. Consistently achieves excellent results in customer satisfaction feedback. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
  • Proactively greeting customers, interacting in an effortless and genuine way, anticipating needs, and offering them assistance when needed.
  • Helps customer make selections by building customer confidence; advising customers by providing thoughtful information on products.
  • Documents sale by creating or updating customer profile records.
  • Ensure company guidelines on visual merchandising, and inventory procedures are followed.
  • In absence of Retail Manager & Lead Retail Specialist, assist in the execution of the tasks and service associated with the daily operation of Keep Shop, so as to promote operational efficiency and guest service at the highest possible standard.  Examples of these tasks may include and are not limited to:
    • Opening and closing responsibly, including generating reports at the end of each shift.
    • Point of sale execution and guest service
    • Receiving, pricing, and merchandising of inventory
    • Stock assessment and procurement with Retail Manager 
    • Cleaning and preventive maintenance
    • The physical inventory processes
  • Effectively communicate and coordinate operational activities with key relationships in all retail outlets.
  • Promote a warm and friendly atmosphere among staff and guests. 
  • Contributes to team effort by accomplishing related results as needed. Sees oneself as a brand ambassador and conducting oneself accordingly. 
  • Provide the highest standards of service established for the retail operating staff, consistent with the overall standard of the hotel.  Actively participate in store meetings.  
  • Maintaining a clean, orderly store that is consistently stocked and re-merchandised. Expect to be responsible for keeping supplemental collateral stocked (i.e. gift wrap, bags, jewelry boxes, ribbon, stamps, etc.)
  • Being aware of your scheduled shifts and arriving in a timely manner; and communicating beforehand when interruptions arise. 
  • Expected to maintain an appearance that is consistently well-groomed, appropriately dressed, and consistent with the standards of The Adolphus.

Note: This is a retail position, so you must be ready to work on weekends and evenings. You may also be asked to work on major holidays, especially the busiest shopping days of the year.

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While working, it will not be uncommon to handle and move large boxes of inventory. Must be able to lift and carry at least 20 pounds.

SUMMARY OF EXPERIENCE:

  • Our ideal candidate will have previous retail experience, exemplify a sharp sense of style, and solutions oriented.
  • A candidate should have strong interpersonal skills and the ability to deal with problems as they arise. The ability to think quickly and rationally to ever-changing situations is necessary to the role.
  • You will need to have prior retail experience, styling or merchandising skills, and be sales oriented. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.