Adolphus banner
Adolphus logo blue
Keys crossing Adolphus founding

Banquets Manager

Posted November 3, 2018

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaus arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

The Banquet Manager is responsible for managing banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchisor policies and procedures while meeting/exceeding financial goals.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

PRIMARY RESPONSIBILITIES

  • Oversee the daily banquet operations.
  • Meet with customers to review banquet event orders, making any necessary changes to ensure proper service of events.
  • Visually inspect banquet space and equipment prior to functions for cleanliness, proper inventory and set up.
  • Supervise the set-up of function rooms to include placement of linen, silverware, china, and glassware according to banquet event order.
  • Responsible for interview, hiring, and training of all banquet staff.
  • Helps negotiate guest room rates, meeting room rentals, and function space and hotel services within approved booking guidelines. 
  • Confirms agreements in writing and forwards document to client and affected hotel departments.
  • Enforce standards of service and job performance for the department
  • Works closely with Sales Department to ensure guest satisfaction.
  • Create schedule for banquet associates, while taking into account banquet budget and providing enough support to properly service banquet events.
  • Calculate and review final checks to ensure accuracy, presenting final check to customer and submitting check to accounting.
  • Process information for events including calculating associate hours worked towards banquets for gratuity distribution.
  • Cross-trains at front desk and sales departments and assists when necessary
  • Perform work duties in accordance with safety and security policies and procedures as well as OSHA and applicable state and federal regulations
  • Maintains a professional image at all times through appearance and dress.
  • Follows company policies and procedures and is able to effectively communicate them to subordinates.
  • Cross-trains at front desk and assists front desk when necessary
  • Fulfills Manager on Duty shifts.
  • Responsible for understanding and adhering to guidelines set forth in the team member handbook. Expected to report to work on scheduled days and at scheduled times.
  • Observes the 5x10 rule, which is to be complied with at all times. Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Other duties as assigned by supervisor or management.

JOB REQUIREMENTS

  • Must be able to reach all areas of hotel to assist clients.
  • Occasional carrying and lifting of heavy items
  • May be required to work nights, weekends and holidays.
  • Will be required to be on call when away from work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.