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Housekeeping Manager, The Adolphus - Dallas, TX

Posted October 25, 2018

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaus arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

This management position assists with leading the Housekeeping team to operational excellence. This position reports to the Director of Housekeeping & Laundry.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

  • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.  
  • Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
  • Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
  • Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
  • Schedules cleaning of all meeting rooms after a completed function.
  • Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
  • Inventories cleaning supplies & linen stock to ensure adequate supplies.
  • Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
  • Provides support to the Director of Housekeeping in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures. 
  • Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
  • Assist with department functions; Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication to the housekeeping and laundry team.
  • Provide supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained. 
  • Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. 
  • Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.  Monitor house count and make staffing adjustments accordingly.
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Experience with turn down service, special needs of VIP Guests, etc. is helpful. 
  • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. 
  • Prepares and distributes the Room assignment sheet and floor keys to housekeeping team

REQUIRED SKILLS AND ABILITIES:

  • Must have the ability to communicate in English.  
  • Self-starting personality with an even disposition.  
  • Maintain a professional appearance and manner at all times.  
  • Can communicate well with guests.  
  • Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  

QUALIFICATIONS:

  • 1-2 years previous leadership experience in housekeeping required
  • Previous experience managing in-house laundry operations a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.