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Rooms Controller

Posted November 29, 2018

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaus arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

Rooms controllers work diligently to accommodate guest reservations in hotels and resorts. In addition to working to book each room, they are equally concerned with creating a positive experience for every person staying in the facility.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

CORE RESPONSIBILITIES: 

  • Must maintain working knowledgebase of every room type offered at hotel.
  • Implement appropriate booking strategies to ensure that all parties are accommodated and satisfied.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Check-in/ Register guests, providing them with room keys and pertinent information about the available amenities (spa, meeting rooms, parking and restaurants)
  • Communicates effectively with housekeeping and the reservations department regarding the distribution and status of guest rooms.
  • Secure valid payment, verify and adjust billing for guest.
  • Review/track/accommodate requests for room/check-out changes when possible.
  • Anticipate and address guest’s service needs.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record and relay messages accurately, completely and legibly to guest and operating departments.
  • Review out of order rooms daily.
  • Maintain confidentiality of proprietary information; protect company assets.
  • Stay up to date on all current events and conferences hosted at the hotel in order to properly address and communication pertinent information to guests.
  • Ensures high profile guests and Marriott rewards guest are given excellent and specialized service in accordance with company’s policies.

 

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • While working, it will not be uncommon to handle and move large boxes of inventory. Must be able to lift and carry at least 20 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

SUMMARY OF EXPERIENCE:

  • Excellent interpersonal and customer service related skills.
  • Excellent communication and organization skills.
  • Basic computer skills, including, but not limited to, Microsoft Word, Excel and Delphi.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.