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Business Travel Manager, The Adolphus - Dallas, TX

Posted January 9, 2019

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaus arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

The Business Travel Manager is primarily responsible for planning, developing and implementing business travel policy. This includes administering, managing and monitoring travel policies, guidelines and budget in order to ensure efficient and risk free travels. Business Travel Manager will be monitoring all the travel activities at our hotel, booking tickets, reconciling expenses and communicating with other team members, vendors and travel agencies.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.


  • Assists in the develop of strategic policies and programs for internal and external travel
  • Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales.
  • Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.
  • Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
  • Research destinations and available services for accommodations to find travel deals and evaluate services to find the best quality for the price
  • Build and manage trustworthy relationships with travel agencies and vendors
  • Negotiate contracts or rates with travel service providers
  • Handle and oversee all travel arrangements (air, lodgings etc.) and operations; booking hotels, flights and car rentals; coordinating activities; and managing documents
  • Provide advice on travel documents, insurance, import/export regulations etc.
  • Verify itineraries, coordinate payments, document issues, and complete any legal forms
  • Resolve any problems with travel or accommodations by using company resolution protocol and communicating with all relevant parties
  • Handle credit card programs and charges
  • Process T&E reports and handle reimbursements
  • Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
  • Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.
  • Ensure compliance in all aspects of travel procedures
  • Drive continuous improvement of travel programs                                                                                                  


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.


  • Must have experience in business travel at similar size and quality of hotel
  • 3+ years of past sales experience preferred
  • Advanced knowledge of hotel operations, including marketing plans, budget forecasting, quality assurance programs, and long-range planning.
  • Excellent interpersonal and sales related skills.
  • Ability to work long and irregular hours, weekends, Holidays and Evenings
  • Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.
  • Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.
  • Excellent communication and organization skills.
  • Basic computer skills, including, but not limited to, Microsoft Word, Excel and Delphi.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.