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Director of Housekeeping, The Adolphus - Dallas, TX

Posted February 17, 2019

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaux arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

Supervise work activities of cleaning staff to ensure clean, orderly, and attractive rooms in the hotel. Assign duties, inspect work, and investigates concerns regarding housekeeping service and equipment and takes corrective action. Purchases housekeeping supplies and equipment, take inventories, screens potential new team members, train new employees, coaches’ staff and recommends dismissals.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

Key Responsibilities:

  • Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
  • Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
  • Oversee production of linen in Laundry and ensure quality linens/terry are produced.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Coordinates efforts with the Front Desk and Maintenance, when required, to ensure owners/guests needs have been met.
  • Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • Assists Housekeeping in coordinating with Engineering on a comprehensive preventative maintenance program for all units and facilities.
  • Maintains effective communication and interaction with the Housekeeping Leadership and all other departments of the property, ensuring Management is aware of any unresolved problems or issues, and any upcoming potential problem areas.
  • Inventories stock to ensure adequate supplies.
  • Evaluates records to forecast department personnel requirements.
  • Makes recommendations to improve service and ensure more efficient operation.
  • Prepares reports concerning room occupancy, payroll, and department expenses.10) Selects and purchases new furnishings.
  • Performs cleaning duties in cases of emergency or staff shortage.
  • Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
  • Attends staff meetings to discuss company policies and patrons' complaints.
  • Issues supplies and equipment to workers
  • Establishes standards and procedures for work of housekeeping staff.
  • Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
  • Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
  • Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals

Experience, Skills and Knowledge

  • Prior housekeeping management experience required.
  • Bilingual skills in Spanish a must.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Excellent people skills.
  • Must meet grooming standards.

Physical Requirements

  • The ability to lift a minimum of 50 pounds.
  • The ability to move, push, pull and work for long periods of time without a rest/break.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.