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Keys crossing Adolphus founding

Hotel Manager

Posted April 3, 2019

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaux arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

Areas of responsibility include Front Office, Guest Services (Bell, Door and Valet) Spa/Fitness Center, Housekeeping, Security/Loss Prevention and Engineering. Position works with direct reports (Senior Leadership members and department heads) to develop and implement the operations strategy and ensure implementation of brand strategy and initiatives.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

Job Duties and Responsibilities:

Managing Profitability and Departmental Budgets

  • Keep operations team focused on critical components of operations to drive guest satisfaction and desired financial results.
  • Ensure all operational areas have an atmosphere conducive to the overall guest experience.
  • Review financial reports and statements to determine how Operations is performing against budget.
  • Ensure capital expenditure funds are being used to address priorities outlined in the service strategy.
  • Work with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
  • Strive to maintain profit margins without compromising guest or team member satisfaction.
  • Identify and analyze operational challenges and facilitate development of solutions to prevent reoccurrence.
  • Coach and support operations team to effectively manage occupancy & rate, wages and controllable expenses.
  • Review and compare budgeted wages to actual wages, coaching direct reports to address areas of opportunity and hold team accountable for results.
  • Develop an operational strategy that is aligned with the brand’s business strategy and lead its execution.
  • Make and execute key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

  • Improve service performance.
  • Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
  • Ensure brand business initiatives are implemented and communicate follow-up actions to team as necessary.
  • Ensure core elements of the service strategy are in place to produce the desired results.
  • Tour building on a regular basis speaking with team members and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

  • Establish a vision for product and service delivery on property.
  • Champion the brand’s service vision for product and service delivery and ensure alignment amongst the property leadership team.
  • Ensure team members are treated fairly and equitably

Education & Experience:

  • Degree from an accredited university preferred
  • 6+ years’ experience in the management operations, sales and marketing or related professional area within the hospitality industry
  • Lifestyle hotel work experience, demonstrating progressive career growth and a pattern of exceptional performance
  • Proven experience in operations, demonstrating strong financial awareness
  • Experience in working closely with and leading teams. 
  • Obvious results in demonstrating a strong ability to recruit, build and inspire a team.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.