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Spa Reception Clerk

Part Time

Posted May 19, 2019

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaus arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

The Spa Reception Clerk welcomes and greets all clients warmly, and ensures they feel comfortable and satisfied with their visit the Spa Adolphus. They answer phone calls, schedules appointments, provide tours of facility and maintain communication with team members about cancellations or unexpected changes in appointments. They may also provide daily maintenance of the spa's lobby or reception area.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

CORE RESPONSIBILITIES: 

  • Provide guidance to clients on the procedures at the spa
  • Answer telephone calls and provide accurate information to clients
  • Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
  • Introduce and promote new beauty products to clients and educate them on their uses and benefits
  • Keep clients updated on currently available promotions and discounts in services offered in the Spa
  • Process payments from clients for services ordered from the spa
  • Keep register of long and existing clients for them to enjoy benefits given to loyal customers
  • Schedule services for individuals and large groups using spa/salon reservations software system.
  • Call guests to confirm scheduled services and answer questions about available services.
  • Check in guests for appointments, confirm first and last name and provide general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services.
  • Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level and keep bank secure at all times.
  • Balance and drop receipts and end of day reports to night audit.
  • Notify engineering of maintenance of repair needs.
  • Open and close the spa at the appropriate time
  • Ensure that the front desk is clean and organized for free movement
  • Assist in getting client feedback on level of services delivered in order to improve on service delivery
  • Inform staff members of appointments that have been canceled by clients, and also alert team members of the arrival of clients who come without prior appointments
  • Assist in developing promotional events, which focus on increasing the clientele of the spa
  • Receive customer complaints and feedback and direct them to appropriate offices for resolution.
  • Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Speak with others using clean and professional language; answer telephones using professional etiquette. Develop and maintain positive working relationships with others.

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • While working, it will not be uncommon to handle and move large boxes of inventory. Must be able to lift and carry at least 20 pounds.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUMMARY OF EXPERIENCE:

  • Excellent interpersonal and customer service related skills.
  • Excellent communication and organization skills.
  • Basic computer skills, including, but not limited to, Microsoft Word, Excel.
  • Good knowledge of beauty products to be able to promote them to clients

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.