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Keys crossing Adolphus founding

Group Rooms Coordinator

Posted October 3, 2019

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaux arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

Group Rooms Coordinator needs to have an eye for detail; anticipate, foreshadow and take the group experience from the hand off from the sales department to execution.  A sharp memory is a must and the ability to make quick decisions in the moment.  You understand the sense of urgency and needs of our group guests and love the challenge of making the most out of each group to assist with hotel profit and sales goal wins.  This is a stepping stone to an incredible opportunity to gain sales knowledge and impact the bottom line.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

Key Responsibilities:

  • Connect with people in a meaningful way, actively listen and apply tele sales techniques to capture transient and outside sales. Know your VIPs and frequent guest program members to effectively apply perks and preferences.
  • Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.
  • Manage group blocks to ensure contracted parameters are met in all appropriate systems.
  • Lead group pick up meeting by following up on cut off dates, room overages and communicating pick up
  • Communicate billing to front office and accounting
  • Reconcile final pick up with all invested parties including, but not limited to Sales, Accounting, CS, and meeting planners
  • Responsible for making accurate, efficient entries into the reservations system.
  • Access, retrieve and leverage information from the hotel property management system to make appropriate decisions.

Experience, Skills and Knowledge

  • High school or college education is preferred
  • Data entry and telephone experience is required
  • Ability to work independently using good judgment and as part of a team
  • Previous Marriott or Starwood experience is preferred.
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to maintain exceptional degree of discretion regarding confidential information
  • The ability to operate a telephone, computer and various software such as Microsoft Word, Excel and MARSHA, Opera and CI/TY Marriott systems is highly preferred. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.