Adolphus banner
Adolphus logo blue
Keys crossing Adolphus founding

Director of Operations

Posted November 13, 2019

Since opening its doors in 1912, The Adolphus has served as an icon of Dallas and an integral part of the City’s history and culture. Situated on the original site of City Hall, the hotel was modeled after a beaux arts German castle. In its recent restoration and renovation, the hotel’s storied past is both celebrated and reimagined. There is a sense of discovery at every turn.

Oversee two major functions of the hotel (e.g. housekeeping and room operations) to achieve customer (Resident, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

Job Duties and Responsibilities:

  • Partner with the Director of People & Culture in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and wage reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
  • Develop, recommend, implement and manage the group's training manuals, annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
  • Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
  • Resolve Resident complaints as appropriate to maintain a high level of Resident satisfaction and quality.
  • Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel Residents, staff and company asset.
  • Execute and promote an accident prevention program to minimize liabilities and related expenses.
  • Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and Resident satisfaction.
  • Assume the responsibilities of the General Manager in his/her absence.
  • Carry out all essential responsibilities under minimal supervision
  • Must have a clean and neat appearance.
  • Other duties as assigned.
  • Comply with The Adolphus Rules and Standards of Conduct as set forth in the Team Member Handbook.

Education & Experience:

  • A four-year college degree or equivalent education/experience
  • Must be able to push, pull and lift 50 lbs
  • Available to work weekends, evenings and/or holidays
  • Must be able to walk, stand for prolonged periods as needed

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)